Kahinee is an Interactive Voice Response(IVR) system focused on increasing health awareness in rural citizens of India. It consists of two modules i.e. content delivery module(CDM) and question-answer module(QAM).
Description
Kahinee is an Interactive Voice Response(IVR) system focused on increasing health awareness in rural citizens of India. It consists of two modules i.e. content delivery module(CDM) and question-answer module (QAM). CDM delivers creatively designed audio plays on various health topics to the rural citizen. QAM helps rural citizen to ask queries pertaining to health topics and get them answered by doctors in the panel. The system is designed and developed using the principles of user-centred design (UCD), Information & Communication Technology(ICT) and Business Analytics(BA). The CDM was tested in a joint pilot with Barakat Bundle, Indian Institute of Public Health(IIPH) and Society for Education Welfare and Action (SEWA) Rural in Bharuch district, Gujarat, India. This work discusses system design, framework development, field implementation and results. The response by rural citizens during trial run yielded confidence in the system and gave fresh insights for further development.