Answers to commonly asked questions


  1. What is the objective of establishing the students services centre, SSETU?

  2. The main objective is to provide to AU students a common centre which they can approach for information and guidance about student centric services like admission, accommodation, financial aid, health issues.

  3. What kind of information can be obtained from SSETU?

  4. SSETU provides information about:
    • Details about admission processes, dates, seat availability, fee structures etc. can be obtained.
    • Hostel and paying guest accommodation that is available. Locations, rentals, amenities and contact details of such facilities are available with SSETU. The team has visited these accommodations and has first-hand information with it.
    • SSETU will provide information about AU managed financial aid, in addition to providing counseling and information for access to other forms of aid, including banking and loans.
    • Health related queries, referrals etc. can be obtained from SSETU.

  5. What are other services provided by SSETU?

  6. SSETU provides services such as:
    • Helping students, particularly those from out station, to emotionally and mentally settle down in a new place and integrate with the local culture.
    • Creating awareness against ragging and sexual harassment.
    • Medical services, emergency and first aid.
    • Confidential mental health services.

  7. If a student chooses an accommodation from the information about available accommodation provided by SSETU and is not satisfied with the services, to whom can he / she complain?

    • SSETU only provides information about available accommodation.
    • SSETU does not arrange the accommodation for the students and does not take complaints as these are independent entities, not associated or attached to SSETU.
    • Complaints regarding issues such as poor sanitation, maintenance, food, safety, rules, amenities like power supply, water supply etc. are beyond the ambit of SSETU as the contract is between the student and the accommodation provider. The students are therefore advised to approach the owner / management of the accommodation for such grievances.

  8. Does SSETU recommend financial aid for students to AU?
    • SSETU will only provide information about policies, eligibility, procedure etc.
    • The student must approach his / her college or institution for obtaining financial aid.

  9. How will SSETU help with bank accounts and loans?
    • SSETU can guide the students for filling up the forms / applications for opening bank accounts.
    • It can provide information about the loan policies of principal banks.

  10. What role does the Medical Room play?
    • A qualified senior family physician is available at the medical room for 3 hours 5 days a week (1:00pm to 3:30pm, Mon-Fri).
    • Students can walk in or seek appointment for consultation. Mandatory health check-ups for FY students are also conducted here.
    • A lady gynecologist is available for consultation every Monday and Friday, from 4 to 5pm.

  11. What are other health services?
    • SSETU undertakes coordination of blood donation camps & thalassemia screening in collaboration with Indian Red Cross Society.
    • Organizes talks/lectures by doctors and provides health counselling
    • It has tie-ups with two path labs that give services at concessional rates to AU students, staff and their families. Round the clock services at a hospital Aarogyam are also available to AU families on priority and at discounted fee. However, to avail this privilege, I card must be carried by the visitor. SSETU organizes awareness campaigns, fitness classes (yoga) etc. from time to time.

  12. Can staff and faculty members approach it for any of its services?

  13. SSETU will be happy to help; however, the prime focus is the student community. That remains its priority. Time permitting, it will be happy to provide guidance to staff and faculty members too.

  14. If I am feeling lost and without friends, can I approach SSETU?

  15. Adapting and adjusting to a new environment usually takes time. Leaving home, family, school friends and joining a new course are sometimes reasons for a person to feel lost and without friends. SSETU team will be happy to extend the hand of friendship, listen to you and suggest ways to feel better and happier.

  16. Will it help even if I have study or exam related problems?

  17. We are there for the students and are always happy to help. Sharing your concerns with someone who is neutral, objective, non-judgmental and mature always helps. Some helpful tips can ease the study pressure.

  18. If I want to talk about family or relationship issues that are bothering me, can I?

  19. Of course! A qualified counsellor is available to provide insights and guidance.