Conflict resolution is a multi-level process where a network of interactions is not guided by a single emotion. The individuals who are engaged in conflict resolution cannot be segregated just on positives and negatives interactions within the network. Each stage has multiple interactions where the domination of particular behavior leads to change in positions or opinions. To map such interactions involves social network analysis through a qualitative approach. In the real world, information of such interactions is not available thus movie ’12 Angry Men’ is analyzed. According to the Library of Congress, USA, 12 angry men is cultural, historically and aesthetically represents one of the best courtroom drama. The movie includes more than 850 interactions among 12 jury members in 96 minutes over a murder trial. Through the analysis of script, interactions are mapped considering the nature of their positive and negative behavior and ego-network diagrams. Longitudinal analysis leads to understanding the changing behavioral pattern of the network in 5 different phases. It also represents the importance of influence and use of various emotions for successful conflict resolution. Detailed analysis of dominant emotions, network dynamics and its impact on conflict resolution provides insight into the effective conflict resolution mechanism through social network analysis tool.
Conflict, Network Behavior, Transition, Emotions, Ego-network