Answers to commonly asked questions


  1. What kind of information and services are provided by SSETU?

  2. SSETU provides information/services such as:
    • Information about paying guest accommodation.
    • Medical services: free consultation, emergency and first aid.
    • Confidential mental health services.
    • Creating awareness against ragging and sexual harassment.
    • Workshops / Talks on various topics pertinent to students.
    • Create awareness about consequences of drug abuse.
    • Create awareness about road safety and traffic discipline.

  3. If a student chooses an accommodation from the information about available accommodation provided by SSETU and is not satisfied with the services, to whom can he / she complain?

    • SSETU only provides information about available accommodation.
    • SSETU does not arrange the accommodation for the students and does not take complaints as these are independent entities, not associated or attached to SSETU.

  4. What role does the Medical Room play?

    • A qualified senior family physician is available at the medical room for 4 hours 5 days a week (12noon to 4pm, Monday-Friday).
    • Students can walk in or seek appointment for consultation. Mandatory health check-ups for FY students are also conducted here.
    • A lady gynaecologist is available for consultation every Monday (10am to 11am) and Friday (4 to 5pm).

  5. What are other health services?

    • SSETU undertakes coordination of blood donation camps & thalassemia screening in collaboration with Indian Red Cross Society.
    • Organizes talks/lectures by doctors and provides health counselling.
    • It has tie-ups with two path labs that give services at concessional rates to AU students, staff and their families. Round the clock services at a hospital Aarogyam are also available to the University students on priority and at discounted fee. However, to avail this privilege, I card must be carried by the visitor. SSETU organizes awareness campaigns, fitness classes (yoga) etc. from time to time.

  6. If I am feeling lost and without friends, can I approach SSETU?
  7. Adapting and adjusting to a new environment usually takes time. Leaving home, family, school friends and joining a new course are sometimes reasons for a person to feel lost and without friends. SSETU team will be happy to extend the hand of friendship, listen to you and suggest ways to feel better and happier.

  8. Will it help even if I have study or exam related problems?
  9. We are there for the students and are always happy to help. Sharing your concerns with someone who is neutral, objective, non-judgmental and mature always helps. Some helpful tips can ease the study pressure.

  10. If I want to talk about family or relationship issues that are bothering me, can I?
  11. Of course! A qualified counsellor is available to provide insights and guidance. You can fix up a time and come to see the counsellor. She is available from 11.30am to 3.30pm, Monday-Friday.

  12. Can staff and faculty members approach it for any of its services?
  13. SSETU will be happy to help; however, the prime focus is the student community. That remains its priority. Time permitting, it will be happy to provide guidance to staff and faculty members too.