Janki Mehta

Janki Mehta gains tremendous HR experience, while interning with Zydus Hospitals

You can carry out a task. But it is another matter to execute it responsibly. A “smiley” programme as part of the Employee Engagement Strategy at Zydus Hospitals helped Janki Mehta, a student of Amrut Mody School of Management, Ahmedabad University, gain a well-rounded understanding of what it takes to be an efficient HR professional. Spending the summer at Zydus Hospitals as an HR Generalist, Janki shares, “Things became more interesting when the ‘smiley programme’ got going.”

A smiley programme may sound “cute” and easy. But, in reality, it can be otherwise. Janki explains how the programme was a critical activity led by the HR department to encourage employees to be nice and polite to patients. However, the initiative was not gaining in popularity. The activity was simple: patients were given smiley badges and then requested to share them with employees who were most helpful and affectionate. At the end of every month, employees had to submit their smiley badges to the HR department and collect INR 50 against each badge. But here lay the challenge: employees were either forgetting or not submitting the badges. Going to the root of the issue, Janki came up with a solution: instant gratification.

Janki proposed the solution to her senior; however, she was not encouraged much, initially. The reason: Zydus Hospitals being a sprawling establishment, how could one inform all the employees regarding this latest change in policy within few hours? Taking up the challenge, Janki managed to inform all staff members individually within one and a half hours. When she returned, a pleasant surprise awaited her right outside the department room: a long queue of employees waiting to claim prize money. Such is the power of strategy, commitment, and hard work.

So, what was Janki Mehta’s biggest takeaway? She says, “If I have a possible solution for an identified issue, then I need to speak up and stand accountable for it. After all, accountability and confidence brought me success.”
Given Janki’s passion to interact and work with people, choosing an MBA programme in Human Resources was easy. The literature graduate joined Amrut Mody School of Management to get trained in corporate culture and functions. The classroom learning helped her absorb the basics of HR, but the internship with Zydus Hospitals put a real-time spin on them. Working in a hospital with people from different backgrounds is demanding but also fulfilling. The internship experience has made Janki confident of taking on any challenge that comes her way.

With a broad smile, Janki concludes: “We learned various recruitment steps in the classroom. I could understand the hospital followed similar methods while modifying them to suit particular needs. Similarly, things learned during internship helped me to better appreciate certain concepts taught in the classroom. It was interesting to see why certain ideas succeed while others falter in an organisation.”

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